Last Updated: 13th May, 2022
1. Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
2. How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website.
- Improve, personalize, and expand our website.
- Understand and analyze how you use our website.
- Develop new products, services, features, and functionality.
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
- Send you emails.
- Find and prevent fraud
3. Log Files
Auxave follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
4. Third-Party Monitoring & Analytics
We may use third-party Service providers to monitor and analyze the use of our Service.
- Google Analytics
- Security Plugins
Google Analytics is a globally used analytic tracking platform that helps us, the website owner, see what traffic we receive to our website. Google Analytics tracks how visits reach our site, whether it is direct traffic, a referral from another website or app, from social media & other digital platforms. Google Analytics can determine a users’ IP address, the town/city/country they are viewing from, the pages the user is & has viewed, how many times they have visited the site & for how long.
Cloudflare is used as a web traffic proxy to help ensure our website is secure. Web traffic is sent firstly to Cloudflare & then on to our web server. Cloudflare proactively filters web traffic to ensure bots are blocked & legitimate requests are allowed. Cloudflare logs a visitors’ IP address which helps it to mitigate attacks from bots & filter out good/bad traffic.
Our website has several security plugins installed to help us keep the bad-bots at bay. Websites are constantly targeted with malicious scripts, DDOS attacks, malware, spam & a handful of other harmful processes. We proactively mitigate these attacks outlined above by the security software installed on our web hosting server, via Cloudflare & by software installed directly on our site.
5. Third-Party Privacy Policies
6. CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
- Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
- Request that a business delete any personal data about the consumer that a business has collected.
- Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
- If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
7. GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
8. Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Auxave does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
9. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to Auxave, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter.
We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of Sri Lanka.